
Do's
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Stay in touch: Keep an eye on your email and voicemail and respond when you can to keep things moving smoothly.
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Keep paperwork nearby: Hang on to financial documents and new paystubs as they come in.
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Expect a few extra requests: Lending rules have changed, so we may ask for more documentation than you expect—but there’s always a reason.
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Share changes right away: Let us know if your income changes, you receive a collection notice, or anything unexpected comes up.
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Save your statements: Keep complete bank statements (yes, even blank pages!) and note any non-payroll deposits.
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Planning on gift funds? Tell us early—gift funds just need a signed gift letter and proof of where the funds came from.
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Keep housing on track: If you’re renting, continue paying rent on time and save proof of payment.
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Getting ready to move? If you’re selling or renting out a home, we’ll help you know what documents to have ready.
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Protect your credit: Keep making payments on time—your credit is checked through closing.
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Travel plans? Let us know if you’ll be out of town around closing day.
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We’re here for you: Questions pop up—just give us a call. We’re happy to help!
Don'ts
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Don’t hesitate to ask questions — we’re here to help, even if you’re just getting started.
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Don’t take on new debt or make big purchases during the process.
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Don’t open, close, or move credit accounts without checking with us first.
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Don’t pay off collections or charge-offs unless we advise you to do so.
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Don’t start new loans, leases, or co-sign for anyone.
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Don’t allow new credit checks until after your loan closes.
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Don’t change banks or open/close accounts during the loan process.
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Don’t make large or undocumented deposits — avoid cash and keep records handy.
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Don’t delay selling investments if you’ll need those funds for closing.
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Don’t change jobs or income status without letting us know first.
Very thankful for fast work Scott did!
Hudson C.Edmond, OK, 02/14/2026
Fantastic job making sure everything went smoothly
William D.La Marque, TX, 02/14/2026
I can’t say enough great things about Horacio and his entire team. This is my second time working with them, and once again they exceeded my expectations. From start to finish, they were exceptional, professional, responsive, knowledgeable, and incredibly supportive throughout the entire process. They truly went above and beyond...
Andrea Isabel V.Katy, TX, 02/14/2026
As a first time homebuyer, I was nervous and unsure of what to expect, but Jill and team did an amazing job of walking me through the process every step of the way. Their knowledge and expertise made it a seamless experience. I'm truly grateful for their commitment to service...
Ingrid M.Conroe, TX, 02/14/2026
Thank you for always explaining everything in detail And always answering all our concerns.
Jose C.McAllen, TX, 02/13/2026