
Do's
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Stay in touch: Keep an eye on your email and voicemail and respond when you can to keep things moving smoothly.
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Keep paperwork nearby: Hang on to financial documents and new paystubs as they come in.
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Expect a few extra requests: Lending rules have changed, so we may ask for more documentation than you expect—but there’s always a reason.
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Share changes right away: Let us know if your income changes, you receive a collection notice, or anything unexpected comes up.
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Save your statements: Keep complete bank statements (yes, even blank pages!) and note any non-payroll deposits.
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Planning on gift funds? Tell us early—gift funds just need a signed gift letter and proof of where the funds came from.
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Keep housing on track: If you’re renting, continue paying rent on time and save proof of payment.
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Getting ready to move? If you’re selling or renting out a home, we’ll help you know what documents to have ready.
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Protect your credit: Keep making payments on time—your credit is checked through closing.
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Travel plans? Let us know if you’ll be out of town around closing day.
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We’re here for you: Questions pop up—just give us a call. We’re happy to help!
Don'ts
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Don’t hesitate to ask questions — we’re here to help, even if you’re just getting started.
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Don’t take on new debt or make big purchases during the process.
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Don’t open, close, or move credit accounts without checking with us first.
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Don’t pay off collections or charge-offs unless we advise you to do so.
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Don’t start new loans, leases, or co-sign for anyone.
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Don’t allow new credit checks until after your loan closes.
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Don’t change banks or open/close accounts during the loan process.
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Don’t make large or undocumented deposits — avoid cash and keep records handy.
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Don’t delay selling investments if you’ll need those funds for closing.
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Don’t change jobs or income status without letting us know first.
A huge thank you to Jackie and Rebecca! Jackie was amazing throughout the process, and Rebecca was incredibly helpful in getting everything finalized. Great communication, great service, and a smooth closing experience.
Shawn O.06/9/2026
Thanks for everything
Josue Ivan C.Snyder, TX, 06/6/2026
So very thankful! This team went over and beyond for my family and made the process super smooth! Words can’t describe how grateful I am! Just AMAZING!
Chelsea Harris .06/5/2026
Great communicating Staff . Make the app more efficient for looking or loading information . Sometimes the app doesn't work when trying to open it
Dennis J G.Lebanon, TN, 06/5/2026
These were amazing!!!!!!
Joycelyn T.Seguin, TX, 06/5/2026